Shipping policy
Shipping Policy
Last Updated: September 8, 2026
Thank you for shopping with House Of Esther. We are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.
Please review the shipping information below before placing your order.
1. Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after your order has been successfully placed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During sales, promotions, holidays, or periods of high order volume, processing times may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
2. Shipping Times
Once your order has been processed, delivery times generally depend on your location and the shipping method selected at checkout.
Estimated delivery times are:
United States: 5–10 business days
Canada: 7–14 business days
United Kingdom: 5–10 business days
Europe: 7–14 business days
Australia & New Zealand: 7–15 business days
Other International Locations: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to the destination, carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
3. Shipping Rates
Shipping costs are calculated based on your delivery location, order size, shipping method, and other applicable factors.
Your available shipping options and the applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, House Of Esther may offer free shipping promotions or other shipping incentives. Any applicable offer will be clearly stated on our website or at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 48 hours for tracking information to become active after your order has been dispatched.
You can use the tracking information provided to monitor the progress of your shipment.
5. Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, House Of Esther is not responsible for customs duties, import taxes, VAT, or other fees charged by your country's customs authorities.
Any such charges are the responsibility of the customer.
Customs processing may also cause delivery delays that are outside of our control.
6. Incorrect or Incomplete Shipping Information
Please make sure your shipping address and contact information are accurate before completing your order.
House Of Esther is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order. While we will do our best to assist you, we cannot guarantee that changes can be made once an order has entered processing or been shipped.
7. Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception/mailroom, and the carrier.
If you believe your package has been lost or stolen, please contact the shipping carrier directly and notify House Of Esther so we can assist where possible.
For packages that arrive damaged, please contact us promptly and provide photographs of the damaged packaging and products so we can review the issue.
8. Delayed Deliveries
Although we work with shipping carriers to provide reliable delivery, House Of Esther cannot guarantee specific delivery dates.
Delays may occur because of:
Severe weather
Customs inspections
Carrier disruptions
Public holidays
Incorrect address information
High shipping volumes
Natural disasters
Other circumstances beyond our reasonable control
We appreciate your patience and understanding if your order experiences an unexpected delay.
9. Multiple Items in an Order
If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.
If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping notifications.
10. Contact Us
If you have questions about your order or shipping, please contact our customer support team.
When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.
We appreciate your business and thank you for choosing House Of Esther.
